great base for exploring troy and nearby parks

I loved staying in this hotel because the staff were incredibly helpful and the nearby parks, like the Troy Family Aquatic Center just about 1.5 km away, made for some serene walks during my weekend. Plus, the breakfast selection was hearty, offering plenty of choices to fuel my adventures, making it a perfect spot for anyone looking to explore the city.

Convenient location and cozy suite

I enjoyed the convenient location and cozy ambiance of my king studio suite, which made it feel like a home away from home. The kitchenette was well-equipped, allowing me to prepare my own meals. However, there were some amenities that needed improvement, as the WiFi connection was inconsistent throughout my stay.

Had a comfortable King Studio Suite for a week. The bed felt great, perfect for resting after long days. The kitchen area was nice and well-equipped, making it easy to prepare meals. Enjoyed the hot breakfast. it had several choices and was just a quick walk away. Outdoor paths connected the different buildings, which felt pleasant. On the downside, the suite showed signs of age. Appliances seemed outdated, and I encountered housekeeping issues. Towels were often missing, and sheets never got changed during my stay. The bathroom wall had some water damage that wasn’t appealing. The sofa mattress could definitely be improved as well. Overall, the hotel has potential, but improvements in maintenance and housekeeping are needed.

I visited Hawthorn Suites in Troy for four nights with my family. The staff was incredibly friendly, especially Asmehan, who was always helpful and had a great attitude. The restaurant had delicious food, and my room was well-stocked with everything I needed. I really appreciated the air conditioning during our stay, which kept the room comfortable. However, the wifi left a lot to be desired. It struggled to keep a steady connection, which made it hard to get work done. Additionally, the hotel itself showed signs of wear and in need of renovations. The pool was disappointing too. it wasn't heated, making swimming uninviting. I also encountered some unprofessional service at check-in, which took a frustratingly long time. One staff member, Carlos, had a poor attitude when we faced issues, which dampened the experience. It's a mixed bag here, with fantastic staff but some serious areas that need improvement.

Comfortable room, attentive staff, where I enjoyed a clean space with a convenient kitchen area complete with a dryer to make my weekend stay more enjoyable.

Liked everything.

Spacious room, clean bathroom, and I appreciated the free wi-fi and complimentary breakfast options, which made my stay comfortable and allowed me to explore the area easily.

The front desk staff could be more attentive.

I truly appreciated the spaciousness of my King Studio Suite, complete with a full kitchen that made meal prep easy. The decor felt warm and inviting, creating a cozy atmosphere that was perfect for relaxing after my day's activities.

Better noise insulation would improve the experience.

We had a wonderful stay at this hotel. The two-bedroom suite was spacious enough for our family of four. The breakfast selection was outstanding, making mornings fun for the kids. Plus, the nearby dog park was a nice bonus for our furry friends.

My wife says that the appliances felt a bit outdated.

The studio suite was super spacious, comfy beds, and had a full kitchen with all the utensils to whip up meals!

Felt so taken care of, nothing too much trouble.

I booked a King Studio Suite Non-Smoking for four nights. The suite felt spacious and had a full kitchen, which made meal prep easy. I really liked the cozy decor that created a nice atmosphere. The bed was super comfy, perfect after a long day. However, I noticed some minor maintenance issues during my stay. Better noise insulation would help reduce disturbances from outside. The bathroom could use some updates, as it showed signs of wear. Staff were friendly and attentive, always ready to help. Breakfast options could be expanded, but what they had was decent. I enjoyed my time there, but a few improvements would enhance the overall experience.

home away from home with friendly faces and delicious complimentary dinners that make you feel special

Genuinely warm staff make your stay memorable.

Had a spacious suite with a full kitchen and three TVs, perfect for our family.

Felt almost like at home, no complaints.

a cozy retreat with friendly staff and delightful complimentary breakfasts that feel like home

Great place, spacious rooms!